SmartAlex Legal & Policy Documents

Every document we publish about how we collect, secure, and process data. Operated by THERCSGROUP PTE. LTD. (trading as SmartAlex, Singapore Reg. No. 202543608D).

• SmartAlex Terms of Service: The SmartAlex Terms of Service: the agreement between THERCSGROUP PTE. LTD. and businesses using the SmartAlex voice AI platform, covering subscriptions, data,
• SmartAlex End User Licence Agreement: The SmartAlex End User Licence Agreement: the licence to use our web app, mobile apps, widgets and SDKs, covering AI voice features, device permissions, app sto
• SmartAlex Privacy Policy: SmartAlex Privacy Policy. How THERCSGROUP PTE. LTD. collects, uses, shares, and protects your personal data, voice recordings, and call transcripts under the PD
• SmartAlex Acceptable Use Policy (AUP): SmartAlex Acceptable Use Policy: rules for lawful, safe use of our AI voice platform, covering prohibited conduct, telephony and robocall limits, caller-ID, con
• Data Processing Addendum (DPA): Data Processing Addendum for SmartAlex by THERCSGROUP PTE. LTD., covering controller and processor duties, security, subprocessors, breach notice and internatio
• SmartAlex Data Protection Impact Assessment (DPIA): SmartAlex's Data Protection Impact Assessment for its AI voice platform: how call recordings, transcripts and biometric voice data are processed, data flows, tr
• SmartAlex Cookie Policy: How SmartAlex uses cookies and similar technologies, the four consent categories, the third parties that may set cookies, lifespans, legal bases, and how to man
• SmartAlex Subprocessor List: The third-party subprocessors SmartAlex engages to process personal data, the data categories they handle, their regions, and the transfer safeguards we rely on
• SmartAlex Telephony & Call Recording Notice: How SmartAlex makes, receives, records, and processes phone calls, including AI voice agents, recording and transcription, consent rules by region, opt-out, eme
• SmartAlex Trust & Security Overview: How SmartAlex secures Customer Data: roles, encryption, access control, tenant isolation, voice and AI pipeline security, incident response, retention, and the
• SmartAlex AI Usage Policy: How SmartAlex uses AI in its voice and chat agents: the models, what Customer Data is and is not used to train them, transparency duties, voice-cloning consent,
• SmartAlex Imprint & Legal Notice: Legal information about the company that operates SmartAlex: the registered entity, address, contact details and the regulatory information required by law.
• SmartAlex Vulnerability Disclosure Policy: How to report a security vulnerability to SmartAlex, what is in scope, our safe harbour for good-faith research, triage and disclosure timelines, and how we rec
• SmartAlex Data Subject Access Request Procedure: How to exercise your data subject rights under GDPR, UK GDPR, Swiss FADP, Singapore PDPA, POPIA, California CCPA and CPRA, and UAE law: access, correction, dele
• SmartAlex POPIA Notice: South Africa POPIA notice for SmartAlex: Information Officer, PAIA manual, definitions, lawful basis, special and biometric voice data, retention, security, sec
• SmartAlex California Privacy Notice: SmartAlex California Privacy Notice under the CCPA and CPRA. Covers personal information categories, sensitive data and voice recordings, business purposes, you
• SmartAlex Recording Consent Notice: How the SmartAlex Recorder captures meetings on your Mac, what is recorded, where it goes, and your responsibility to inform participants and obtain any consent
• SmartAlex GDPR Article 13 Layered Notice: EU, UK and Swiss GDPR Article 13 and 14 fair processing notice covering data categories, purposes, legal bases, retention, recipients, transfers, security and y
• SmartAlex South African Electronic Communications Notice (RICA, ECTA and ECA): How SmartAlex addresses three South African statutes: RICA (interception and lawful call recording), ECTA (data messages, electronic signatures and automated tr
• SmartAlex PAIA Manual (Promotion of Access to Information Act): SmartAlex manual under section 51 of the Promotion of Access to Information Act (PAIA): the records we hold, how to request access, the prescribed form and fees
• SmartAlex Information Officer Designation and Registration: Who the SmartAlex POPIA Information Officer is, registration with the Information Regulator under section 55, the Deputy Information Officers under section 56,
• Widget Terms of Service: The terms a business accepts before installing the SmartAlex embeddable widget on its website: what the widget does, your responsibilities as the site operator,
• SmartAlex South African Consumer Protection Act Notice: How the Consumer Protection Act applies when SmartAlex voice agents market or sell to South African consumers: honest dealing, the right to opt out and the NCC
• Widget Data Processing Addendum: How SmartAlex processes personal data on behalf of a business that installs the widget: roles, the model-training wall, security, sub-processors, data subject r
• What the Widget Captures: A plain-English inventory of the data the SmartAlex Widget collects, why, and what happens to it.
• Widget Sub-processor List: The categories of sub-processors SmartAlex engages to provide the embeddable Widget.
• Widget Cookie and Storage: What the SmartAlex Widget stores on your device, why, how long, and which consent bucket it falls in.
• SmartAlex Service Level Agreement: How SmartAlex approaches platform availability, support and response times, escalation, incident handling, and disaster recovery, including a 99.5% Monthly Upti
• Widget Recording and AI Disclosure: How the SmartAlex Widget discloses recording and AI to visitors, and the responsibilities of the business that installs it.
• SmartAlex Synthetic Media and AI Voice Disclosure Policy: How SmartAlex uses pre-built synthetic voices and AI-generated media, the AI disclosure expected of customers, and the prohibited uses (impersonation, deception
• Widget End-User Privacy Notice (Template): A template the installing business adapts and publishes in its own name to give visitors notice about the AI assistant.
• SmartAlex EU AI Act Transparency Notice (Article 50): How SmartAlex approaches the Article 50 transparency duties of the EU AI Act: informing people they are interacting with an AI system and marking synthetic audi
• Widget Region Addenda: Region-specific terms for the Widget: US (CCPA/GPC), children (COPPA), health (WA MHMDA), EU, and UK.
• SmartAlex Data Retention and Deletion Policy: The single source of truth for how long SmartAlex keeps each category of data (call recordings, transcripts, backups, account, logs, marketing) and when it is d
• SmartAlex Outbound Calling and Telemarketing Policy: The rules customers must follow to place outbound calls with SmartAlex AI voice agents: lawful basis and consent, do-not-call and suppression, calling times and
• SmartAlex SMS and Text Messaging Compliance Policy: The rules customers must follow to send SMS through SmartAlex: consent and opt-in, 10DLC registration and sender identity, STOP/HELP opt-out, content and carrie
• SmartAlex United States Call Recording Consent State Matrix: A practical reference showing which US states generally require one-party or all-party consent to record a call, with a conservative all-party default, so custo
• SmartAlex EU and UK Representative Notice (GDPR Article 27): How SmartAlex, a Singapore company with no EU or UK establishment, approaches the GDPR Article 27 representative requirement. No representative is appointed yet
• SmartAlex United Kingdom GDPR and PECR Notice: The United Kingdom overlay: how the UK GDPR and the Privacy and Electronic Communications Regulations (PECR) apply to SmartAlex, including UK data-subject right
• SmartAlex Switzerland Data Protection Notice (nFADP): The Switzerland overlay: how the revised Swiss Federal Act on Data Protection (nFADP) applies to SmartAlex, including Swiss data-subject rights, transfers, the
• SmartAlex United States State Privacy Notice: The US overlay: how the comprehensive US state consumer privacy laws (California CCPA/CPRA plus the other state laws) apply to SmartAlex, including consumer rig
• SmartAlex Children's Privacy Notice: SmartAlex is a business tool not directed to children: we do not knowingly collect personal data of under-18s, and customers are responsible for children's-priv
• SmartAlex Incident Response and Data Breach Notification Notice: How SmartAlex detects, responds to, and notifies customers about security incidents and personal-data breaches: the response process, the DPA breach-notificatio
• SmartAlex HIPAA and Protected Health Information Notice: SmartAlex is not currently HIPAA-eligible and does not currently offer a BAA: customers must not send PHI without a signed BAA. States the honest current positi
• SmartAlex Service Availability and Status Notice: How SmartAlex communicates service availability: the live status page at status.getsmartalex.com, exactly what it shows, the component-by-component breakdown, a