SmartAlex United States Call Recording Consent State Matrix

Version 1.0 · Effective July 8, 2026 · THERCSGROUP PTE. LTD. (trading as SmartAlex, Singapore Reg. No. 202543608D)

1. Purpose and scope

THERCSGROUP PTE. LTD., trading as SmartAlex ("SmartAlex", "we", "us", "our"), operates the SmartAlex platform, websites, applications, and APIs (the "Services").

This United States Call Recording Consent State Matrix (the "Matrix") is a practical reference for customers who record, monitor, or store telephone calls placed or received through the Services in the United States. It sets out, at a high level, whether a given state generally follows a one-party or an all-party consent standard, so that customers can configure their recorded-line notices and consent flows appropriately.

This Matrix is a supplement only. The substantive rules that govern recording and consent for the Services live in the Telephony and Call Recording Notice and the Recording Consent Notice. Those documents control; where anything in this Matrix appears to conflict with them, they prevail.

This Matrix is provided for general information and is not legal advice. Recording, wiretap, and eavesdropping laws vary by state, change over time, and turn on facts that this Matrix cannot capture. The customer is solely responsible for configuring its own consent flows and disclosures and for obtaining its own legal advice on the jurisdictions in which it operates.

2. One-party and all-party consent explained

One-party consent means that at least one party to the call must consent to the recording. That consenting party can be the customer itself, so a customer that is a party to the call may generally record it without separately obtaining the other party's agreement, subject to any applicable notice requirements.

All-party consent (sometimes called "two-party consent") means that every party to the call must consent to the recording. In these jurisdictions, being a party to the call is not enough; the customer must obtain consent from each other participant, typically by giving a clear recorded-line notice at the start of the call and allowing participants to decline.

Federal law follows a one-party standard. Many states are stricter and require all-party consent. Where more than one law could apply to a call, the stricter rule usually applies, so a one-party position at the federal level does not override a state that requires all-party consent.

3. Conservative default

Unless the customer has confirmed a different position for a specific state, we recommend that the customer treat every call as if it requires all-party consent and provide a clear recorded-line notice at the very start of the call. This conservative default reduces risk across jurisdictions and is straightforward to implement with a short opening disclosure.

Some jurisdictions require all-party consent or impose stricter notice obligations. Customers must configure notices and consent flows for every jurisdiction in which they call, record, or monitor communications.

4. State matrix

The table below is a starting point only. It lists the states that are widely treated as requiring all-party consent, and treats all remaining states and the District of Columbia as generally one-party. Nevada is shown as all-party, reflecting a conservative reading of its case law and to keep the SmartAlex library internally consistent.

Classifications can change, and several states have nuances that this table does not show. For example, some states apply different rules to the recording of telephone calls than to in-person or oral conversations, and a state's notice obligations can be stricter than its base consent standard implies. Treat this table as a high-level orientation, not as a determination of the law applicable to any particular call.

5. Interstate calls

When a call crosses state lines, more than one state's law may apply, and the courts may apply the stricter state's rule. Because the parties to a call are not always in the state their phone number suggests, the customer often cannot reliably know in advance which standard governs. Where there is any doubt about which rule applies, the customer should treat the call as requiring all-party consent.

6. Customer responsibility

The customer is responsible for its own compliance with all applicable recording, wiretap, and eavesdropping laws. In particular, the customer must:

• Configure recorded-line disclosures that play or are presented at the start of each call, in every jurisdiction in which it calls, records, or monitors communications;
• Capture and honour consent, including allowing a participant to decline recording where required;
• Keep appropriate evidence of the notices given and the consent obtained; and
• Obtain its own legal advice where the applicable standard is unclear.

SmartAlex provides the technical means to deliver notices and capture consent, but it does not determine the customer's legal obligations and does not act as the customer's legal adviser.

7. Relationship to other documents

This Matrix supplements and must be read together with the Telephony and Call Recording Notice and the Recording Consent Notice, which own the substantive recording and consent rules for the Services. How we handle personal information collected through recordings is described in the Privacy Policy. If there is any inconsistency between this Matrix and those documents, those documents prevail.

8. Updates and contact

We may update this Matrix from time to time to reflect changes in law or practice. Questions about this Matrix can be sent to legal@getsmartalex.com. Privacy questions can be sent to privacy@getsmartalex.com.

This Matrix is issued by THERCSGROUP PTE. LTD. (UEN 202543608D), 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914, and is governed by the laws of the Republic of Singapore.

9. Version and effective date

This United States Call Recording Consent State Matrix is version 1.0 and is effective from 8 July 2026.