Widget End-User Privacy Notice (Template)
This is a template. The business that installs the Widget is the data controller for the personal data collected through it and should adapt this notice, publish it in its own privacy policy, and make it available at or before the point a visitor first interacts with the Widget. Replace every placeholder in square brackets.
How [Business Name] uses the AI assistant on this site
We use an AI-powered assistant to chat with you, hold voice conversations, and help answer your questions and capture your enquiry. This notice explains what it collects and your choices.
What we collect. The details you give us (such as your name, email, phone, and message), the content of your chat or voice conversation (voice conversations may be recorded and transcribed), and technical information such as your device and browser type and how you interact with the assistant. Where you consent, we also collect campaign and advertising identifiers so we can measure our marketing.
Why we use it. To answer you, to follow up on your enquiry, to improve and secure the service, and, where you have consented, to measure and improve our advertising.
AI and recording. The assistant is automated. Voice conversations may be recorded and transcribed. [Insert your recording and AI disclosure appropriate to your region.]
Sharing. We use SmartAlex to provide the assistant, acting as our processor under a data processing agreement, and they do not use your conversations to train AI models. Where you have consented, we may share hashed identifiers with our own advertising accounts to measure conversions. We do not sell your personal data.
Your choices and rights. You can change your consent at any time. Depending on where you live, you may have the right to access, correct, delete, or port your data, to opt out of sale or sharing, and to object to certain processing. You can use the assistant's "Your data" panel to see what has been collected and to request a copy or deletion, or contact us at [privacy@yourbusiness.com].
Global Privacy Control. We honour recognised opt-out signals, including the Global Privacy Control, where the law gives them effect.
Children. [State whether the site is directed to children and insert any required parental-consent mechanism.]
Contact. [Business Name], [address], [privacy@yourbusiness.com].