Widget Recording and AI Disclosure
Voice conversations through the Widget may be recorded and are handled by an automated AI system. The Widget presents a short disclosure before a voice call starts, and the assistant can speak a disclosure as its first line. The business that installs the Widget is responsible for informing visitors and obtaining any consent its jurisdiction requires before recording begins.
Before a call
A short line is shown before the call connects, telling the visitor they are speaking with an AI assistant and that the call may be recorded. In all-party-consent jurisdictions and in the European Union and United Kingdom, the disclosure states that the call is recorded and cannot be disabled by the business. Examples of all-party-consent states in the United States include California, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington.
What the assistant says
The assistant can open with a line such as: "Hi, I am an AI assistant and this call may be recorded. How can I help?" In stricter regions the line confirms the call is recorded and asks the visitor to continue if that is acceptable.
AI transparency
Visitors are always informed that they are interacting with an AI system, consistent with AI transparency obligations, even where recording is not in use.
The business's responsibility
The business that installs the Widget is responsible for knowing and following the recording and disclosure rules that apply to it and its visitors, and for obtaining any consent those rules require.