It answers every call on a local 010, 012, 021 or 031 number, in English, Afrikaans, isiZulu and the other official languages.
Free to start, no card. The 7-day trial needs a card. Cancel before it ends and you pay nothing.
Enter your number and your phone rings in seconds. Ask it anything, the way your customers would.
One agent for every call, from the first ring to the write-up.
Day and night, weekends and public holidays. Nobody waits on hold.
Straight into your Google or Outlook calendar. It can move or cancel a booking too.
It asks your questions and saves the answers to the contact.
It transfers the call to the right person on your team, or takes a message.
All 11 official languages spoken in South Africa, and English with a South African accent.
Recordings, transcripts and call summaries, all in your dashboard.
Take a new number, keep yours, or connect your phone system.
Johannesburg 010, Pretoria 012, Cape Town 021 or Durban 031, ready to use.
Forward your existing number to the agent. Callers dial the number they already know.
3CX, Yeastar, FreePBX, Asterisk, Microsoft Teams or RingCentral.
If someone asks not to be called again, the agent marks their number. Your account never rings it again.
Download a campaign's numbers, check them with the National Consumer Commission and upload the answer. Listed numbers are never rung.
A consent campaign asks each person once whether they agree to hear from you, as POPIA allows, and keeps the answer.
Callbacks it books never ring between 10pm and 6am in the other person's local time.
Turn on one setting and every recorded call opens with "This call is recorded."
Answered and made by businesses on SmartAlex, with people in South Africa.
Yes. SmartAlex answers calls for businesses across South Africa, on a local number, your own number or your phone system. Businesses on SmartAlex have had more than 28,000 calls with people in South Africa since June.
SmartAlex costs $99 a month on the Professional plan, billed in US dollars, with 250 call minutes once off for each agent. Calling your customer list is the Outbound Campaigns add-on at $49 a month. You can start free, with no card.
Yes. SmartAlex has local numbers ready in Johannesburg (010), Pretoria (012), Cape Town (021) and Durban (031). You can also keep your own number and forward it to the agent.
Yes. A SmartAlex agent speaks all 11 official languages spoken in South Africa, including Afrikaans, isiZulu, isiXhosa and Sesotho. In English it can use a South African accent.
SmartAlex can run a consent campaign that asks each person once whether they agree to hear from you, and it keeps every answer. Once you check a campaign against the National Consumer Commission's opt-out registry, every listed number is blocked. Anyone who asks not to be called again is never rung again.
A few minutes. You sign up to SmartAlex, describe your business in plain English and point the agent at your website. You can talk to it in the browser before you give it a number.
See everything a SmartAlex agent can do, from payment links to WhatsApp catalogues.
SmartAlex in other countries: United Kingdom, United States, Australia