The SmartAlex Journal

Plain English guides on AI voice agents for business.

• Intelligence sovereignty: the bet we made building SmartAlex: On All-In 279, four of the sharpest operators in tech spent forty minutes landing on one idea: never rent your intelligence from the same place your competitor
• They called it a wrapper. The application layer was the business.: Harvey got dismissed as just a wrapper on GPT. Its CEO just walked Sequoia through why the opposite is true: the value in AI lives at the application layer, in
• What is an AI voice agent? A plain English guide: No jargon. What an AI voice agent actually is, what it does on a call, and why a business would want one answering the phone.
• AI receptionist or a new hire? What each one really costs: A side by side look at the real monthly cost of an AI receptionist versus a human one, including the parts people forget.
• How to never miss a call again: Most businesses lose more revenue to missed calls than they realise. Here is a simple way to catch every one of them.
• 7 questions to ask before you pick an AI voice platform: The questions that separate a demo that dazzles from a system that holds up on real customer calls.