Is Alex AI a replacement for 8x8?

For AI call automation, yes. For full unified communications (phone, video, meetings), 8x8 offers more. But it comes with more complexity and cost.

Which is easier to implement?

Alex AI takes 60 seconds with no IT involvement. 8x8 typically requires months of enterprise implementation.

Can I use Alex AI instead of an 8x8 contact center?

For automated inbound handling, yes. Alex AI can replace agent-based contact centers for many use cases.

Alex AI at $99/month flat is dramatically cheaper than 8x8's per-user pricing for most businesses.

SAvs8

SmartAlex vs 8x8

8x8 is enterprise UCaaS. Alex AI is intelligent call automation. Different solutions for different needs.

See live demo

Per-User Fees

60s

vs Months Setup

AI-First

Automation

Feature comparison

Side by side: what SmartAlex and 8x8 offer out of the box. No marketing spin: just the rows that matter to a buying decision.

Feature	SmartAlex	8x8
Primary Purpose	AI Automation	UCaaS Platform
Pricing	$99/mo flat	$28+/user/mo
Setup Time	60 seconds	Months
Staff Required	None	Yes
Autonomous Calls
IT Team Needed		Yes
Video/Meetings
Contact Center	AI-based	Agent-based
Complexity	Simple	Enterprise
Best For	SMB automation	Large enterprise

Why teams choose SmartAlex over 8x8

AI automation vs enterprise phone infrastructure

No IT Project

60-second setup. No enterprise deployment.

Flat Pricing

No per-user fees. $99/month total.

Autonomous AI

Handles calls without human agents.

Instant Scale

Handle thousands of calls immediately.

50+ Languages

Built-in multilingual support.

Enterprise Security

SOC 2, HIPAA without complexity.

Migrating from 8x8

Three steps. Most teams complete the cutover in under a day.

Step 1

Export from 8x8

Pull your contacts, prompts, and call history from 8x8 via their export tools.

Step 2

Import to SmartAlex

Upload your CSVs, paste your prompts, and connect your phone numbers. Our team will handle the data mapping.

Step 3

Cut over

Test in parallel for 24 hours, point your numbers to SmartAlex, archive the old account.

Built for

Enterprise Healthcare Finance Government

Common questions

Ready to switch from 8x8?

Setup takes 60 seconds. No credit card required. Cancel anytime.

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